Shipping & Delivery

At LONDON BASIN COMPANY (“Us”, “We”), providing high quality craftsmanship and excellent customer service are our top priorities. We are pleased that you (“Customer”) have chosen to purchase one or more of our items (“Products”), and we want you to be fully satisfied with your purchase and experience with our company, so please take a moment and carefully review all of our terms and conditions before placing your order. If you have any questions or concerns, please contact us directly by any of the following methods:
We are: London Basin Company Ltd (company no. 08813960).
Our address is: 2 Quarry bank, 
Lightwater, 
Surrey, 
GU18 5PE, 
United Kingdom
We can be contacted via email: info@londonbasincompany.com
Or by telephone: +44 (0)208 749 1267
You are: A user of our Website.
By placing an order with us, you agree to all of the terms and conditions listed below:

1. Payment Terms & Terms of Sale
1.1.  All orders are subject to our express, written approval.
1.2.  To place an order, customers are to email or call our customers services team who will prepare a quotation or invoice as required and confirm delivery lead times. Once a quotation has been approved, we will provide an invoice and secure payment link for the order. Once the invoice has been approved by the customer, the terms of sale become binding.
1.3.  All credit card transactions are processed in United States or Canadian dollars.
1.4.  We accept Visa, Mastercard, Discover, and American Express credit cards, and wire transfers. If paying by wire transfer, the order will not be processed until the wire transfer clears.
1.5.  We will process payment for approved orders received on weekends or holidays on the next business day. Business days are Monday through Friday, excluding Bank Holidays in United Kingdom.
1.6.  Payment for all products is due in full at the time of purchase and/or within seven (7) business days of the date of invoice. Orders will not be processed, and products will not be shipped unless and until payment in full is received. The customer agrees that all products shall remain the property of London Basin Company until payment in full is received and products are shipped.
1.7.  For the first three customer orders, payment will be required upfront before the order can be processed and dispatched. Thereafter the customer may move on to a credit account, subject to London Basin Company’s approval and terms and conditions.
1.8.  Prices listed online are subject to change without notice. The price for goods shall be the price set out in the order invoice.
1.9.  We reserve the right to increase the price of the goods, by giving notice to the customer at any time before delivery, to reflect any increase in the cost of the goods to the supplier that is due to:
1.9.1.  any factor beyond the control of London Basin Company (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
1.9.2.  any request by the customer to change the delivery date(s), quantities or types of goods ordered, or the goods specification; or
1.9.3.  any delay caused by any instructions of the customer in respect of the goods or failure of the customer to give us adequate or accurate information or instructions in respect of the goods.
1.10.  The re-sale of any products sold by us without our express, written consent is strictly prohibited.
1.11.  Many of our products are subject to state and federal copyright and trademark laws. the customer shall not take any actions that would violate any of our copyrights, trademarks, artisan liens, or other applicable common law or statutory rights.
1.12.  The customer shall pay all amounts due under the contract in full without any set-off, counterclaim, deduction or withholding except as required by law. London Basin Company may, without limiting its other rights or remedies, set off any amount owing to it by the customer against any amount payable by us to the customer.

2. Errors & Omissions
2.1.  While we do our best to ensure that the pricing and product information on our website is accurate, occasionally typographical and informational errors occur. We apologize for any inconsistency but reserve the right not to fulfil orders based on incorrect pricing or other information on all print or electronic media.

3.  Sales and Tax Policy
3.1.  All amounts payable by the customer under the contract are inclusive of amounts in respect of local, state or federal taxes chargeable from time to time.

4.  Shipping
4.1.  Items normally are shipped via DHL Express courier. We deliver all items on a DDP (delivered duty paid basis) so there are no additional taxes or duties due to the client when the items arrive in the USA or Canada. We cover all taxes and duties.
4.2.  Lead times on our website are indicative, please contact a member of the customer services team to confirmed specific dates.
4.3.  Delivery lead times can change day to day. We will state estimated timings based on availability when we provide a quotation or invoice. When the order is confirmed via email, we will reconfirm delivery timings. No refunds are made for late deliveries.
4.4.  London Basin Company may deliver the goods by instalments. Any delay in delivery or defect in an instalment shall not entitle the customer to cancel any other instalment.
4.5.  DHL Express usually provides for between 5 and 10 working days delivery. We are not responsible for any time guarantees in shipping and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge of any kind incurred by our customers should any delivery take longer than anticipated.
4.6.  Once your order has been prepared for shipment or has shipped, we normally are unable to change the shipping address. In the event the shipper agrees to change the shipping address after your order has shipped, you agree to pay prior to delivery any additional costs which are incurred to change the shipping address.
4.7.  All deliveries will be on a “signed for” basis.
4.8.  Failed delivery attempts – most carriers make three attempts to deliver a package. After three delivery attempts, the carrier may return the package to the main terminal or to London Basin Company. The customer will be billed for any additional charges incurred, including the cost to re-send the product(s).
4.9. For residential deliveries, DHL will normally contact you with notifications and tracking after the product is dispatched to notify you of a projected delivery window of time and will typically require you to be present at the time of delivery. We are not responsible for setting up this appointment. Missing a delivery may result in an extra delivery charge that must be paid by the customer.
4.10. Please be aware that the driver is only required to deliver the packages to the curb side. The definition of curb side will vary depending on the location and set up of your home or business. This may mean that the package will be left in the street at the curb, at the end of your driveway or in the parking lot or be brought to your door where possible. Where the package is left is at the discretion of the driver. It is your responsibility to move the package from that drop off location to its final location. For larger items, you will want to have additional helpers available to assist the driver in unloading the package off of the truck. The driver will not bring the package into your garage, home or business, and will not assist you in opening the package.
4.11. We will not be liable for any damage done to the product(s) once it is received and signed for by the customer.

5.  Damaged or Missing Merchandise
5.1.  As with all deliveries, please thoroughly inspect the package/crate for damage before signing for the delivery. Please be aware that once you sign for receipt of a delivery, ownership is transferred to you; your signature confirms that you have inspected the shipment and that it is in good condition. Damage to the package/crate must be immediately reported to the carrier before you sign. Please open your package/crate to ensure that there was no damage to the product within 24 hours after delivery. Please notify us immediately of any damage so that we can start the claims process. Claims made after this 24-hour window may be denied. Save all packaging and products for the carrier to inspect (potentially at a later date) until you are given further instructions. You may be required to send photos of the damaged product or return the damaged product to us. If upon delivery you can tell that there is damage to the product from the outside of the package/crate, please reject the shipment and contact us within 24 hours to notify us of the situation.
5.2.  Incomplete orders must be notified to us as soon as possible following delivery and within 24 hours of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.
5.3.  If we fail to deliver the goods, our liability shall be limited to the costs and expenses incurred by the customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the goods. London Basin Company shall have no liability for any failure to deliver the goods to the extent that such failure is caused by a force majeure event the customer’s failure to provide us with adequate delivery instructions for the goods or any relevant instruction related to the supply of the goods.

6.  Cancellation and Returns
6.1   Cancellation Rights
6.1.1.  you have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods (or, in the case where you have ordered multiple goods as part of one order, 14 days from the day on which you acquire, or a third party other than the carrier, acquires physical possession of the last item of the order).
6.1.2.to exercise your right to cancel you must notify us immediately preferably by email to info@londonbasincompany.com. You must provide us with a clear statement of your decision to cancel this contract.
6.1.3. to meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
6.1.4.  we cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the goods may already have been despatched. In these cases the goods will need to be returned to us.
6.1.5.  all items must be securely packaged in their original packaging.
6.2. Effects of Cancellation
6.2.1.  if you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery or any supplementary costs arising if paid for by us.
6.2.2.  we may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.